Being able to contact your cloud hosting supplier any time you have any questions or experience any problems is quite important and how fast they will answer back and take action is often crucial, particularly if your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are, in addition a way to recognize actual suppliers from resellers. The second generally reply just to emails or support tickets and you will need to wait for a day or more in order to receive a response. If the trouble needs a few replies, you will end up losing days in order to get a problem resolved. When you use the services of a legitimate and reputable website hosting provider, you will be in a position to connect with the support team at any time and get a prompt reply no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are twenty-four-seven, therefore you can forget about waiting for a couple of days so as to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an e-mail. If you do have an account, you are able to open a support ticket on top of the other three options for contact. You can pick the most appropriate way to contact us based on what your location is or what hardware you use. We can easily help you for almost any webhosting-related question that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans that we supply include 24/7 customer and tech support, so regardless of what problem you have, you'll be able to get in touch with us and we'll help you right away. Our guaranteed response time for every e-mail or trouble ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; typically the reply time rarely exceeds 20 minutes. We also offer phone support with several local numbers worldwide plus a live chat, so that you can get in touch with us and find additional information about our solutions even if you don't have an account yet. We can help you with nearly any question or a problem you have - payment methods, package specs, e-mail configuration, website hosting account settings, and so on. If you use our services, you will never experience a scenario where you need to wait for a day or two to get an issue resolved like you may need to do with lots of other service providers.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide includes 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your benefit, we offer different means of communication - telephone support with several local numbers worldwide, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues since it will be easier to monitor what's going on. The maximum warranted reply time for all the emails and tickets is 60 minutes, yet it hardly ever takes that long to get support. If you acquire the Managed Services upgrade that we provide, our admins can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone when you run a whole server, that's why each dedicated server that we offer includes 24/7 support with 1-hour answer time warranty regardless of the matter. This service is free of cost for any kind of difficulties with the server or the software that was installed from our administrators during the setup, which means that you can contact us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing section or you can send an email, and the actual reply time for either of these rarely surpasses 30 mins as we have administrators available 24 / 7. In case you want general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you can add to your server plan from your billing Control Panel.