There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a ticketing system. This is the least complicated correspondence channel for several reasons. In the event that no technical support staff representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. You can also copy ‘n’ paste extensive pieces of information without the need to worry about printing mistakes, and if a certain issue needs more time to be sorted out or a number of replies must be exchanged, all the information will be in the same location, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to supply information or to follow directions, you will have to use no less than 2 separate admin interfaces and this number might grow if you wish to administer a handful of domain names. In addition, many web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing your files or customizing various settings. The ticketing system is being monitored 24x7 by our client care team and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive assistance. In contrast to certain companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you wish and request info regarding any billing or technical issue. Plus, you can see a selection of help articles, which will help you resolve the most commonly met predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was built with the idea that you should be able to manage everything connected with your account in a single place and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or chance upon an issue, you can touch base with our client service team instantaneously without needing to go to another admin interface. You can look through your files or check various account settings while posting a new ticket or reading the answer to an old one. If you have multiple tickets and you wish to find a particular one, you can use the clever search option, which is available in the Help section of the Control Panel. We’ll make sure you obtain a response in no more than one hour regardless of the essence of your enquiry or issue.