There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a ticketing system. This is the least complicated correspondence channel for several reasons. In the event that no technical support staff representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. You can also copy ‘n’ paste extensive pieces of information without the need to worry about printing mistakes, and if a certain issue needs more time to be sorted out or a number of replies must be exchanged, all the information will be in the same location, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to supply information or to follow directions, you will have to use no less than 2 separate admin interfaces and this number might grow if you wish to administer a handful of domain names. In addition, many web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.