A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is a very efficient way to receive some info about the website hosting services or get some problem resolved since you're talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the low possibility of errors any time you exchange data like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you don't need to stay on the chat all the time - you are able to do another thing while the representative examines the issue involved. In addition, you can become a part of a live chat room from any computer which is connected to the web, avoiding the phone rates that you'll have to pay when you are calling to a different country.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, we provide live chat support as well. You'll be able to contact us every single day, including weekends and holidays, and we can give you more details about the Linux cloud hosting plans that we provide in case you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for strictly tech issues you will have to open a ticket to our technical assistance team, as such matters will require more time to be taken care of, you may still contact us through the live chat for some tech information. For instance, we will help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable time. Even when our phone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is available to all our future and active customers. If you're searching for a new website hosting account, you'll be able to chat in real time to one of our agents and receive more info about our semi-dedicated hosting plans so that you can select the right package for your web sites. In case you already own an account with us, we can support you in a timely manner with general, billing and first-level techmatters. Although sometimes you may have to open a support ticket since there're problems that can't be resolved through a live chat, we will assist you with various basic tasks, such as setting up an e-mail account in an e-mail client or forwarding one domain to another. This way, you'll benefit from timely support and you will save a long time.