If you ever have any queries in regard to the web hosting service in general or if you experience a problem with your sites, you will need to get in touch with the web hosting provider’s technical support team. It may not make a difference how promptly they will respond if you’ve got a general query, but an issue such as an ill-applied web app update, for instance, may lead to your website becoming broken or invisible on the Internet. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperational. In case you offer goods or services online, any outage will influence your site in a damaging way and you may lose existing or prospective visitors. A lot of web hosting providers, primarily resellers, handle emails and tickets within 24 hours, but in the digital era that is far too long, as customers will scarcely ever go back to a site that is not functioning correctly for lengthy spans of time.
One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our Linux cloud hosting plans and you’ve got a query or come across a certain obstacle, you can touch base with us 24-7-365 by posting a customer support ticket or by sending an email and we’ll make certain that you receive a reply within the hour. If the issue can be resolved, we will do it before we respond to you, while if there is something that you need to do on your end, we’ll give you all the necessary info – what workable solutions to try, what settings to check, etc. Usually, you will receive an answer within less than half an hour, so waiting for hours on end or even for more than one day to obtain assistance is something out of the question. Our sixty-minute response guarantee applies to any enquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we know precisely how crucial it is to get timely support, we guarantee that you’ll never need to wait around for more than an hour to receive a response to any trouble ticket that you send through your semi-dedicated server CP. Actually, you’ll rarely need to wait for more than twenty to thirty minutes and this is valid for any query irrespective of its nature – general, billing or technical. Moreover, our technical and customer support staff will be at your disposal 24/7, which means that even in case you open a ticket during national holidays, you will always receive a blazing-fast reply, which will contain the answer to an enquiry, the solution to a predicament or the info needed to sort out an issue yourself – if there is something that you need to do on your end. With us, you will never have to spend a day hanging around awaiting an answer like you would with a lot of other hosting companies.