Though this isn't the most importantfactor to help you identify a dependable cloud hosting supplier from a bad one or a reseller from a real supplier, the option to call and speak with a live person is an indicator that you aren't using the services of a one-person company and that you can get in touch with someone every time you're looking for assistance. The telephone support for web hosting services may range from general to experienced, thus the issues which can be resolved through a phone call differ depending on the specific company. Usually, these matters are more basic and include billing or first level technical issues since more difficult problems often require a support ticket where both you and the sysadmins can follow the proceedings with a given situation. Still, having the option to call your provider will save you lots of time and efforts for the numerous small things which may eventually show up when you manage your website hosting account.
Phone Support in Cloud Hosting
We know that the option to speak with a live agent is very important, that's why we have 3 support lines worldwide (USA, UK and Australia) and you're able to contact us over the phone for fourteen hours a day. In case you consider acquiring one of our Linux cloud hosting plans, for example, you will be able to phone us and learn more about our services before placing your order in order to ensure that we meet all the system requirements for your web sites. Following the order, you will be able to call us about any sales and billing problems you may have, or get any general or basic tech information you need. We've aimed to find the balance between phone and ticket support, so for entirely technical matters you will have to use the ticketing system, which will make it easier to track the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always someone to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you need to know more about our packages, you have some billing issue or some general problem, you can call us. Despite the fact that some more technical matters could require a ticket in order to give time to our technical support team to analyze, we are able to help you with a number of technical questions on the phone as well, saving you time and efforts. As we have data centers on three different continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. If you're in a different country, we have a global number where you are able to get in touch with us.