Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your support requests will be dealt with within maximum 1 hour after the support ticket or e–mail has been received. If your case requires additional assistance from an admin, we’ll forward the ticket or the e–mail to the person on duty, without delay and we will leave a note to let you know that more time will be needed for arriving at the optimal solution. If you take advantage of the Optional Admin Services package, all of the server management tasks included there will be completed whenever you desire.
A Premium–Quality Customer Service
Should you require any help using the Web Hosting Control Panel or with any of the applications that we have installed on the dedicated web hosting server for you, you can touch base with our help desk support staff anytime through the ticketing system. Moreover, should you require help administering your dedicated web hosting server, you can order our Optional Admin Services package, that includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup storage space, etcetera.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel was pre–installed for each dedicated web hosting plan. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the educational articles have video versions which demonstrate all the operations that you can perform in a highly illustrative way. You can find the educational articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.