Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Reply Guarantee

  • Each ticket you submit to the customer help and support Dept will be attended to within up to 60 mins. The general questions shall be replied to straight away. Nevertheless, if the support request you have sent us calls for help from a capable admin technician, we will address the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Professional Tech Help And Support Service

  • We provide you with around the clock client support via a super–fast ticket platform incorporated into your Control Panel. You’re able to email us all the time about any of the apps that come pre–installed on your virtual server, including the chosen Linux OS version, the server admin panel and our in–house designed Web Hosting Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • An exhaustive and consistently updated collection of articles is built into our custom–built Web Hosting Control Panel. It offers you quick tips on how to execute all the fundamental web site management jobs. The Help zone features in–depth how to tutorials and step by step video guides. You can access the Help zone by pressing the Help or Video buttons in the top right corner of each Control Panel section.